Monday, August 1st, 2011

How To Quickly View Mobile Visitor Performance in Google Analytics Using The New Mobile Reports [Tutorial]

by Glenn Gabe

Analyzing Mobile Performance in Google Analytics

As smartphone sales boom, and mobile traffic is on the increase, I’m finding many marketers are unclear about mobile visitor performance. I say this because whenever mobile comes up during conversations, I ask how well that traffic is converting, and I typically hear crickets (unfortunately). On a similar note, there are some marketers that are making decisions about creating mobile apps, mobile websites, transforming content, etc. without analyzing their mobile traffic. They hear that Android phones, iPhones, and iPads are selling like crazy, so their knee-jerk reaction is to make serious changes to their websites. That’s dangerous, since they are basing changes on opinion and not data. And if you’ve read previous posts of mine, you know I’m a firm believer in basing changes on hard data. It’s one of the reasons that analytics is a core service of mine.

So, if you are wondering how your mobile traffic compares to your desktop/laptop traffic, then this post is for you. I’m going to show you a quick and easy way to use the new Google Analytics to understand top-level mobile performance. Note, you’ll probably want to dig much deeper than what I’m going to show you, but this process will give you real data about mobile performance. I want you to be comfortable the next time your CMO brings up mobile traffic at your weekly meeting. As everyone else in the room is nervously quiet, you can be the one that starts presenting real numbers, based on Google Analytics reporting. Let’s dig in.

Gaining a Mobile Baseline
In order to make smart and informed decisions about mobile strategy, you need to at least have a basic understanding of how your current mobile traffic is performing. In addition, it’s a wise move to have data points handy when asked how your current site handles mobile visitors. For example, if your CEO or CMO suddenly want to know the percentage of revenue or conversion coming from mobile visitors. As explained earlier, instead of awkward silence, you can be the one speaking up and giving hard numbers.

Using the methods listed below, you can fire up Google Analytics, access just a handful of reports, and view performance data for mobile visitors. In addition, you can view mobile performance by operating system (iPhone, Android, iPad, Blackberry, etc.), since we know that’s the next logical question your CMO will ask. :) Before we hop in, you’ll be happy to know that the latest version of Google Analytics provides mobile reports that contain this information. Using this data, you can quickly understand if mobile visitors are having problems when visiting your site, if they are bouncing, not converting, etc. After you run this top-level reporting, you can choose to dig deeper, identify changes to make, and form a stronger mobile strategy.

Two Quick Methods for Viewing Top-Level Mobile Performance
I’m going to explain two quick methods for accessing mobile reporting in Google Analytics. Both reports are contained in the Mobile reporting tab within the Visitors section of Google Analytics. The first will enable us to see a top-level report for desktop and mobile visitors, while the second report will enable us to view mobile visitors by operating system.

Accessing Mobile Reporting in Google Analytics:
In the new Google Analytics, you can access mobile reporting in the Audience section of the UI. Click Audience, and then Mobile to reveal two reports (Overview and Devices). Note, Google Analytics has updated the interface, and the tab used to be named Visitors.

Accessing the mobile reports in Google Analytics

The first report we are going to access is the “Overview” report. This report simply shows mobile visitors versus non-mobile visitors. Although this looks like a simple report, it can show you the overall performance difference between the two segments of traffic (mobile and desktop visitors). Once you access the report, you’ll see two rows of data, one labeled “Yes” for mobile visitors, and the other “No” for non-mobile visitors. View the screenshot below.

Click the image below to view a larger version:
The mobile overview report in Google Analytics

At this point, all of your mobile traffic is lumped into the “Yes” row. You can quickly view top-level metrics like Bounce Rate, Pages Per Visit, Average Time on Site, etc. After taking a quick look at the report, how does the Bounce Rate look for mobile visitors? If you see a much higher bounce rate with your mobile traffic, it could obviously mean they are not having a great experience on your site. You might start asking some questions at this point… Does your current site render ok for mobile visitors? Is your navigation missing or broken on mobile devices? Can users convert, complete a transaction, etc? When helping clients review this data, I’ve seen some reports show a bounce rate for mobile visitors twice that of desktop visitors. There’s probably an issue if you see this…

Checking Conversion for Mobile Visitors
If you have set up multiple conversion goals, then click the Goal Set tabs.

Viewing mobile conversion in Google Analytics

Now you can see the difference between desktop and mobile visitors with regard to conversion. If you run an e-commerce site, you can view revenue numbers for each segment, as well. Again, we are just looking at a top-level view right now. Based on what you find, you will probably want to dig much deeper into traffic sources, campaigns, keywords, content, etc., but that’s for another post. :)

By the way, notice the process you are going through to analyze mobile traffic in Google Analytics is quick and easy, but also very powerful. Many companies I speak with aren’t armed with even the most basic data regarding mobile performance. By quickly going through this process, you will have a top-level view of mobile performance based on data. This will enable you to make informed decisions about how to best move forward with your site content, how to drive conversion via mobile visitors, etc. Basically, you’ll have data backing your case.

Viewing Mobile Traffic by Operating System
Let’s say that mobile traffic has a high bounce rate and low conversion (obviously). Your next question might be, “which mobile operating systems perform best or worst on my site?” For example, Android vs. iPhone vs. Blackberry vs. iPad. The good news is that you can quickly see the breakdown via the “Devices” report in the Mobile reporting in Google Analytics. Once you click the “Devices” report, you can dimension the report by mobile operating system by clicking the “Operating System” link (which is located horizontally at the top of the report.) See screenshot below.

Viewing mobile reporting by operating system in Google Analytics

Once you click the operating system dimension, you will see all of your mobile visits broken down by mobile operating system. Then you can go through the same process we used above to view bounce rate, conversion, revenue, etc. You might find that certain OS’s have more problems than others. For example, maybe iPad traffic has a 92% bounce rate and very low conversion rates, where Android phones have a 42% bounce rate and decent conversion rates. You won’t know until you run the reporting. And again, you will probably want to dig deeper once you get a top-level view by OS. But again, that’s for another post.

Fast and Easy Can Still Be Powerful
The next time you’re in a meeting and someone asks how mobile visitors perform on your website, you can now be armed with data. As I’ve mentioned before, don’t base decisions on opinion when you can analyze hard data via Google Analytics reporting. In just minutes, you can gain a top-level view of mobile visitor performance, and then dig deeper to view performance by mobile operating system.

Are you ready to analyze your own site now? Don’t hesitate, go and access the reports I just covered in this post. You never know what you’re going to find.

GG

11 Responses to “How To Quickly View Mobile Visitor Performance in Google Analytics Using The New Mobile Reports [Tutorial]”

  1. Ashwin says:

    Hi

    Hows this reporting different from creating a new tracking code for the mobile site (m.website.com)?

    Plz help me out

    Thanks
    Ashwin

    • Glenn Gabe says:

      Ashwin, the new mobile reporting is powerful for sites that don’t redirect users to a mobile-only version. Also, you can view devices, operating systems, etc. within the new reporting. You should check it out.

      GG

  2. adthenomad says:

    Hi Glenn,

    My GA reports don’t match your screenshots. Hmmm maybe the interface has been updated after your post. I was looking for the Mobile Overview report in “Visitors”, but was able to locate it in “Audience”.

    Not sure if this helps other readers.

    Thanks for the tips Glen. I’ll dive deeper now before building my mobile website version of my blog.

    Cheers!

  3. Glenn Gabe says:

    Thanks for your comment. You’re right, the tabs have been renamed and it’s now under “Audience”.

    I will change that in my post now. I’m glad you found my post helpful!

    GG

  4. Miles says:

    Glenn,

    I’m looking at creating a profile exclusively for mobile traffic. Now within the profile filter there is an option for Visitor Mobile? Now I’m assuming that this is a simple “yes” or “no”. However, I’ve been looking at various blog posts and a lot are suggesting everything from regex on screen sizes to operating systems.

    What would you recommend?

    Thanks

    M

    • Glenn Gabe says:

      Miles, it sounds like you want to create an advanced segment for only mobile traffic. You’ll be happy to know that Google now has a default advanced segment for “Mobile” that you can use. That would filter all of your reporting to show just mobile visitors. That’s not a separate profile, but will probably give you what you need.

      I hope that helps.

      GG

  5. Twoods says:

    Hey,

    I have a question..

    So you have a http://www.mywebsite.co.uk and m.mywebsite.co.uk.
    If you are viewing http://www.mywebsite.co.uk from a mobile device it shows you m.mywebsite.co.uk

    I have set up the google analytics code on my main website using the javascript and on the mobile website I have the MO serverside code.

    I now want to see only traffic on m.mywebsite.co.uk so I can see how much it is being used. I thought to set up a new profile with a filter but cannot see exactly how this will work and if I am doing it right?

    Alot of these posts talk about seeing the mobile visitors but i want to actually see the activity on my mobile site, not what device the traffic has come from.

    Can anyone help as there is nothing anywhere I can find in black and white?

    Thank you for your help
    TW

    • Glenn Gabe says:

      TW, as long as you have the GA snippet on your mobile site, then you should be able to drill into your content reporting and isolate anything with an m. URL. That would at least give you some data like landing pages, sources of traffic, keywords, etc. (along with performance).

      You can also set up an advanced segment for any content that contains the m. URL’s. Once you apply that segment, then your reporting will only show visits to those pages (across reports), which will be mobile traffic. I hope that helps.

      GG

  6. Twoods says:

    Thanks for your response.

    We have set up the server side code, we just can’t seem to get to see only the m. traffic.

    i have created a profile and tried to set up an advanced segment but there is not segment type that directly refers to URls

    Include ????? Begins With m.

    I am sorry to bother you, just thought you may know a little more about what type of advance segment to use. i have checked the information on each segment type using the ? next to it and none of them refer to a URL…?

    Let me know if oyu could help

    Thank you