5 More Ways to Lower Your Bounce Rate (and Increase Your ROAS)
On that note, don’t let an online marketing consultant or agency tell you that Return on Ad Spend (ROAS) isn’t important. That’s a classic example of someone not wanting to be accountable for the online marketing budget you will be handing them. Sure, there are other factors that come into play, but if you will be handing a consultant or agency tens of thousands of dollars per month in ad spend, then you should expect a return on that ad spend. If a consultant or agency won’t focus on how much revenue they will generate based on your ad spend (if that's your goal), run, don’t walk…and never look back. :-0
Back to my post! There are many things you can do to help lower your bounce rate and I have listed 5 additional ways below. So without further ado:
1. Listen to Your Customers
What a crazy idea, right? ;-) I know sometimes online marketers want to leverage their web analytics packages for everything, but there is so much you can learn from your customers and visitors. So, how do you reach out to them? How about using on-site surveys, tapping into your customer advisory board, or leveraging focus groups? This is one of the reasons I believe your in-house email list is so important…you can leverage your list to gain critical feedback. For example, what information are they looking for, in what order, how much information is too much, do reviews matter, or will video make a difference. I can’t emphasize enough how important this is so don’t be afraid to interact with other PEOPLE!
2. Use Multivariate Testing
Based on the feedback you receive from your customers and visitors (see above), you can start to craft your multivariate test for your campaign landing pages. Note, I explained how you can leverage multivariate testing using Google Website Optimizer in another post so I won’t go into detail on how to set up your test here. So, based on customer feedback, choose your landing page elements, create several versions of each element, and launch your test to scientifically determine the best combination of elements in order to decrease bounce rate and increase conversion. I can hear more sales coming in already. ;-)
3. Provide a Clear Internal Linking Structure
Let’s face it, sometimes people aren’t specifically interested in what you are selling on your campaign landing page. But, you don’t need to lose that traffic and revenue. You might have other items they are interested in and you need to let them know those other products are there. Using a clear navigation and linking structure, you can make sure those visitors don’t bounce and that they easily find the additional information. For example, you can provide a well structured right sidebar with related links. You can also provide related links below your product and pricing information.
For example, if someone visits your campaign landing page for HD TV’s and she doesn't see a 42" Plasma on the page (but you actually have 5 models that are elsewhere on the site), she might bounce! However, if you provided a right sidebar link that says "view other models by size and type", you might be able to lower your bounce rate and increase your conversion rate. This is a simple example, but you get the point!
4. Pay Attention to Your Creative Layout
We all know that there are many ways you can lay out a campaign landing page. We also know that certain visuals, colors, calls to action, and functionality impact conversion differently (based on a number of factors). When you are marketing a product or service, the right creative layout can be critical to increasing conversion. Your actual landing page layout will completely depend on your target market, your products, your pitch, and any additional information that can help drive sales. For some products, your landing page may need to contain interactivity using flash or ajax, but other products may need more text content to build credibility in the buyer’s mind. Some elements that you can consider testing are more product visuals on the page, better imaging functionality (pan and zoom), customer reviews, video (if it makes sense for your product), a wizard to help customers choose the right version of your product, etc. Then you can use multivariate testing to optimize the page content to increase conversion (see above).
5. Drive High Quality Traffic to Your Site (OK, not such an easy task...)
Who cares if you get 50,000 visitors from an online marketing campaign if 75% of those visitors bounce. You should analyze your traffic sources to see where you are getting the highest quality visitors from. Look for red flags…like a site you are advertising on that sends traffic yielding a high bounce rate and low conversion rate. Also, ensure you set goals for sales, registrations, rss subscriptions, etc. Make sure you understand where traffic is coming from and what those visitors are doing on your site. Track as many variables as you can so you can make educated decisions down the line.
For example, you might find that a recent email marketing campaign yielded lower traffic numbers than your paid search campaign, but higher revenue and registrations. In addition, you might find that 60% of the people from your paid search campaign bounced. You would obviously want to take a hard look at your paid search campaign to see why this is happening. Are you targeting the right keywords, is your landing page throwing off visitors, or is it the wrong product selection. You might find that minor changes can yield a much higher Return on Ad Spend (ROAS).
In closing, there are many things you can do to help lower your bounce rate. It’s definitely hard work, but can yield great results. My recommendation is that you start small, review your results and then expand your efforts. Little by little, you can start to optimize your landing pages and increase the effectiveness of your campaigns. So what are you waiting for? Stop reading this post and get moving! :-)
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